Refund policy
Return & Refund Policy – MALAVI
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Conditions
To be eligible for a return:
- The product must be in new, unused condition
- It must be returned in its original, intact packaging
- You must provide proof of purchase
To start a return, please contact us at: 📩 malavi.fr@gmail.com
We will send you the instructions to follow. Any item returned without prior email authorization will not be accepted.
Minor Product Changes
Arthrocare may make minor improvements or adjustments to its products. As a result, the item you receive may differ slightly from the visuals shown on the site (device color, surface finish, packaging details) without affecting its essential features or function.
These minor changes do not constitute a defect and cannot be grounds for a return or refund if the product matches its description.
Damages and Issues
Please inspect your order upon receipt. Contact us immediately if:
- The product is defective
- It is damaged
- You received the wrong item
- A part is missing (charging cable, strap, etc.)
We will evaluate the situation and offer an appropriate solution.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Custom or personalized products
- Sale items
- Gift cards
Exchanges
The fastest way to get a replacement item is to return the one you have. Once the return is accepted, you can make a new purchase.
Refunds
After receiving and inspecting the returned product:
- We will notify you whether the refund is approved
- The refund will be issued to your original payment method
- Processing time is 5 to 10 business days
Original shipping costs are non-refundable.
If more than 15 business days have passed since approval, please contact us at: 📩 malavi.fr@gmail.com